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PRIVACY POLICY

We take both privacy and personal data security very seriously, so please read through our Privacy Notice to ensure that you're fully informed.

 

  • This Privacy Policy describes how https://www.ateliers-fourmamas.com/ (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

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  • After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@four-mamas.com 

 

COLLECTING PERSONAL INFORMATION

  • When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

DEVICE INFORMATION

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

 

ORDER INFORMATION

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

 

SOURCE OF COLLECTION: COLLECTED FROM YOU.

  • Personal Information collected: name, billing address, shipping/billing address, payment information, email address, and phone number.

  • Purpose of collection: to provide customer support and provide you with targeted advertisements or marketing communications we believe may be of interest to you. 

  • Source of collection: collected from you after a purchase is made

  • Disclosure for a business purpose: N/A

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BEHAVIOURAL ADVERTISING

 

USING PERSONAL INFORMATION 

Depending on the type of contact we have with you (perhaps you are registering with us, or you're just having a look around) we might collect the following information:

 

  • Identification of your past and current visits by finding and using cookies residing on your machine.

  • Your name.

  • Your contact information including an email address.

  • Information obtained from your social media profiles registered with us.

  • Demographic information such as postcode, preferences and interests.

 

Other information relevant to customer surveys and/or offers.

  • We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

 

RETENTION

  • When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

  • Automatic decision-making

  • If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

  • Our processor WIX uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

  • Services that include elements of automated decision-making include:

  • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

  • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

  • Selling Personal Information

  • Your rights

 

GDPR

  • If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.

 

CHANGES

  • We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

REFINE OR UNSUBSCRIBE FROM COMMUNICATIONS

  • You can choose to refine, opt-out of receiving marketing communications from us. If you'd like to refine the communications, you receive then you can set your preferences by logging into your account.

  • If you no longer want to hear from us, you can click the 'Unsubscribe' link at the bottom of any email, or login and set your preferences in your account.

 

COMPLAINTS

  • As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

  • If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: [Add contact information or website for the data protection authority in your jurisdiction. For example: https://ico.org.uk/make-a-complaint/]

  • Last updated: 15/01/24

 

ANY QUESTIONS?

  • If you have questions about your personal data or our Privacy Notice, please contact us at info@four-mamas.com.

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